Full Time - Exempt
Monday through Saturday Availability Required
Role: An Assistant Market Manager's primary responsibility is to ensure exceptional member service is being delivered at the branch with assets over $10 million but under $50 million with supervision of two or more full time equivalent employees. To accomplish this, Assistant Market Managers are responsible for directing and supervising all areas of member services in the branch. Performs all duties of the Member Service Representatives and Financial Service Specialists and serves as a back up to the AVP. In the AVP's absence, the Assistant Market Manager is responsible for exercising independent judgment in the areas of branch operations and staffing. Promotes branch development through sales, deposit and loan growth, new member and member retention and community involvement. Assistant Market Managers are responsible for the direct supervision of the MSRs and Financial Service Specialists assigned to that branch.
Essential Functions & Responsibilities:
20% - Trains new branch personnel; prepares work schedules; and monitors performance.
20% - Interview, examine, evaluate, decision and process loan applications.
15% - Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions.
15% - Reviews MSR/FSS work and activity to ensure compliance with organizational policies and procedures.
10% - Explains services to members and potential members to generate additional business and to promote positive public relations.
5% - Resolves account related concerns with members.
5% - Evaluates all branch activities to ensure they are in compliance with established credit union
policies, procedures, and objectives; recommends changes to AVP or VP.
5% - Manages branch office in absence of AVP or VP.
5% - Performs other job related duties as assigned.
- Maintains a cohesive, highly trained, motivated staff sufficient to meet daily branch demands. Supervises and motivates Member Service Representatives and Financial Service Specialists to ensure quality service is being provided to members adjusting workloads as necessary. Responsible for training, motivating, scheduling, coordinating and evaluating staff including making recommendations concerning hiring, promoting and terminating employees.
- Coach and develop skills of your direct reports to identify opportunities to cross sell products and services for the betterment of the member's financial well being. Train MSRs and promote the use of the credit union's Member Relationship Management software (ResourceOne) requiring MSRs to track, document and monitor referral and production goals and member interactions.
- Utilize ResourceOne as your primary member sales and service tool to capture and disseminate member information.
- Provide assistance and guidance to Member Service Representatives in conducting routine account transactions including but not limited to deposits and withdrawals, transfers, loan and VISA payments, check cashing, direct deposits and ordering members checks.
- Cross train to perform all duties of the Member Service Representatives as needed and serve as the back up to the AVP.
- Note observations of employee performance. Give and receive feedback from employee by completing performance reviews within required time frames.
- Provide informed, professional and accurate service and support to all members and associates.
- Use problem-solving skills to research member account questions and concerns.
- Perform functions relating to loan services, to include providing information about the services, interviewing applicants, determining collateral needs and payment plans, and reviewing, processing and closing loan applications.
- Approve loans up to an authorized level, prepare all loan documents, schedule appointments, disburse funds, and mail notices following federal and credit union laws, regulations and policies.
- Actively promote an environment where credit union policies and procedures are carefully followed by your direct reports.
- Keep management informed regarding key operating issues affecting the branch.
- Promote and develop branch growth by assisting in the direction and coordination of programs, projects and activities at the branch.
- Implement safety and security policies and procedures at the branch, regularly monitoring security procedures and mechanisms, testing periodically and acting on weaknesses and vulnerabilities.
- Maintain branch cash fund, including disbursement, replenishment and reconcilement. Order weekly vault cash shipment for branch. Verify daily balances for Member Service Representatives at branch. Performs surprise cash counts periodically as outlined in the Security Policy.
- If necessary, verify and/or assist with weekly balancing and replenishing of the ATM.
- Perform branch opening and closing procedures.
- Maintain office files, perform data entry work and assist other departments on an as needed basis.
- Participate in training and professional development activities to acquire and maintain standards established by the credit union. This could include attending conferences, seminars and workshops as directed by management.
- Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union, e.g. Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality; etc.
- Maintain a current understanding of lending regulations and comply with policies and regulations including, but not limited to, Bank Secrecy Act, Truth in Lending, Fair Lending, RESPA, HMDA, FCRA and the SAFE Act.
Knowledge, Skills and Abilities:
Education - Requires a high school education or equivalent.
Experience - One to three years of similar or related experience. Prior supervisory experience preferred. Prior consumer lending experience preferred.
Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills - Requires ability to operate a 10-key calculator, typewriter, and computer keyboard. Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.)
Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.